Returns and Refunds for IT & Audio Video Equipment

At XplusDigital, we want you to be completely satisfied with your purchase. This policy outlines the conditions for returning and receiving a refund for IT and Audio Video equipment, including projectors and display screens.

Please note: Due to the technical nature of this equipment, we have specific guidelines for returns.

What can be returned?

• You can return most unopened and unused IT and Audio Video equipment within [Number] days of purchase.
• Opened items may be eligible for return or exchange within [Number] days of purchase, subject to a restocking fee of [Percentage] and inspection for completeness and functionality.
• Defective items can be returned within 10 days of purchase for a full refund or exchange (subject to availability).

What can’t be returned?

• Items that are custom-made or specially ordered cannot be returned.
• Opened software or downloaded content cannot be returned.
• Items that show signs of use, damage, or missing parts cannot be returned for a full refund.

How to Return an Item:

1. Contact us: Before returning any item, please contact our customer service team at info@xplusdigital.com to obtain a Return Merchandise Authorization (RMA) number.
2. Pack the item securely: Repack the item in its original packaging, if possible. Include all accessories, manuals, and documentation that came with the product.
3. Ship the item: Clearly mark the RMA number on the outside of the package and ship it back to the address we provide. We recommend using a trackable shipping service with insurance.

Refunds:

• Once we receive your returned item and verify its condition, we will process your refund within 10 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping costs: For non-defective returns, the original shipping cost will not be refunded. For defective returns, we will cover the cost of return shipping.

Warranty:

Many IT and Audio Video products come with a manufacturer’s warranty. Please refer to the product manual or warranty card for specific warranty details and service procedures.

We encourage you to review this policy carefully before making a purchase. If you have any questions, please don’t hesitate to contact our customer service team.

Additional Considerations:

• You may want to specify a different return window for opened vs. unopened items.
• Consider offering free return shipping for defective items only.
• Clearly outline the restocking fee percentage.
• Provide a downloadable return form on your website for customer convenience.